At FlexiTable, operated by Astryx, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

Returns Overview

• Returns accepted within 30 days of delivery
• Free return shipping
• No restocking fees
• No final sale items
• Exchanges accepted
• Returns accepted for both defective and non-defective products

1. Return Eligibility

Customers may request a return within 30 calendar days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition
• The product must be returned in its original packaging
• The item must be in new condition only
• Proof of purchase or order confirmation may be required

Items returned without prior authorization may not be accepted.

2. How to Request a Return

To initiate a return, please contact our customer support team:

Email: contact.flexitable@gmail.com
Contact Page: https://flexitable.fr/pages/contact

Once your request is reviewed and approved, we will provide detailed return instructions along with a prepaid return label where applicable.

Returns are processed by mail.

3. Defective, Damaged, or Incorrect Products

If you receive:

• a defective item,
• a damaged product,
• or an incorrect order,

please contact us as soon as possible with photos of the issue for verification.

After review, we will provide an appropriate solution, including:

• replacement,
• exchange,
• or full refund where applicable.

Return shipping costs for defective, damaged, or incorrect items will be covered by us.

4. Order Cancellation

Orders may be canceled before they are processed or shipped.

If the order has already been dispatched, the standard return procedure will apply after delivery.

5. Exchanges

We accept exchanges for eligible products within the 30-day return window.

The fastest way to receive an exchange is to return the original item and place a new order once the return request has been approved.

6. Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• refunds will be issued to the original payment method,
• within approximately 14 business days.

Please note that processing times may vary depending on your payment provider or banking institution.

7. Return Shipping Fees

• No restocking fees apply.
• Free return shipping is provided.
• Return labels may be included in the package or provided electronically after approval.

8. Return Address

Astryx
47 Rue Vivienne
75002 Paris
France

9. Contact Information

Brand Name: FlexiTable
Operated by: Astryx

Address:
47 Rue Vivienne
75002 Paris
France

Phone: +33 6 24 85 34 12
Email: contact.flexitable@gmail.com

Additional Information:

Contact Page: https://flexitable.fr/pages/contact
FAQ: https://flexitable.fr/pages/faq-flexitable
Order Tracking: https://flexitable.fr/apps/track123